Author: Jaya Malhotra
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How to automate customer support in 2025 using AI?
Customers expect instant answers. They want help at 2 AM on a Sunday. They get frustrated when they have to repeat their problem three times to different people. Just constantly hiring more people isn’t a scalable way to keep operations running. But here’s the thing, AI Agents have gotten really good. We’re not talking about…
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AI Agent evaluation: A complete guide to measuring performance
AI Agents are everywhere now. They’re answering customer support tickets, booking flights, and even writing code. But here’s the problem: not everything out there is good. The difference between a useful Agent and a frustrating one comes down to evaluation. You need to know what’s working, what’s broken, and how to fix it. This guide…
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How to build an AI Agent without coding: Decoding the AI Agent Builder Canvas
Learn to create a smart loan assistant that handles customer questions, captures leads, and manages complaints automatically About this guide This guide is based on a webinar led by Pratiksha, our customer success manager at Tars with over three years of experience in the field. What stood out was her practical approach to building AI…
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Learn how Scott Newman built Mersey, the Travel AI Agent that never sleeps
Meet Scott from Devonport City Council in Australia, who just walked us through his incredible journey of creating Mersey, a Travel AI Agent. Meet the builder behind the lighthouse Scott is an enterprise solutions architect who’s worked at Devonport City Council for almost seven years, with dual degrees in criminology, criminal justice, and business management.…
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Best AI Agents for customer support in 2025
Customer support has changed a lot over the past few years. Long wait times, inconsistent answers, and limited hours used to be normal problems that customers just accepted. Not anymore. AI Agents are solving these issues by being available 24/7, giving instant responses, and providing the same quality help every single time. We’ve built seven…
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How to create a knowledge base for AI Agents: A complete guide
Building a good AI Agent starts with one thing: a solid knowledge base. At Tars, we’ve helped thousands of businesses create AI Agents that actually help their customers instead of frustrating them. The difference? It comes down to how you organize your information. When customers want to solve problems themselves, having a good knowledge base…
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What are some real-world applications of AI Agents? A comprehensive guide
Remember when the biggest workplace automation was the office coffee machine? Those days are long gone. AI Agents are now doing everything from screening job candidates to booking your next sales demo. And unlike that temperamental coffee machine, they actually work 24/7 without breaking down. What exactly are AI Agents? Think of AI Agents as…
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Understanding the role of AI Agent tools
AI Agents have become incredibly powerful in the past few years, but what makes them actually useful isn’t just their ability to chat with you. It’s the tools they can use. These tools are what turn a smart chatbot into something that can actually get things done in the real world. What are AI Agent…
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How to build AI Agents from scratch: Complete guide
Look, building AI Agents used to be the kind of thing that required a computer science degree and way too much coffee. Not anymore. Tars has made it pretty straightforward to create smart AI Agents that actually work for your business – whether you want to automate customer support, help your team find information faster,…
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[Webinar] OrgAnswers AI: Building your first employee Q&A AI Agent
The problem we solved (and you probably have it too) Your team gets hit with the same questions every single day. “Where are my pay slips?” “How many vacation days do I have?” “What’s our remote work policy?” It’s like Groundhog Day, but with more spreadsheets and less Bill Murray. “There’s a lot of the…
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What is Knowledge Base management? Why does it matter?
In today’s information-driven business landscape, organizations generate and consume vast amounts of knowledge daily. From customer support solutions to internal procedures, from product documentation to troubleshooting guides, the ability to effectively manage this knowledge can make the biggest difference in building the right solutions. Companies with well-managed Knowledge Bases build AI Agents that customers want…
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Agentic AI vs. Generative AI: What’s the difference and why it matters?
AI is everywhere these days, but the terminology can get confusing. Two terms you’re probably hearing more often are “Agentic AI” and “Generative AI.” While they’re both powerful AI technologies, they work in completely different ways and solve different problems. If you’re trying to figure out which one makes sense for your business or just…
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