Author: Jaya Malhotra
-
![[Webinar] The evolution of customer experience AI: From rigid chatbots to intelligent AI](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)
[Webinar] The evolution of customer experience AI: From rigid chatbots to intelligent AI
Why customer experience AI matters now If you run a business, you already know that getting new customers and keeping existing ones are the most important things. That hasn’t changed. What has changed is how we deliver customer experiences with AI. Our CTO, Vinit, has spent almost ten years building customer experience AI platforms at…
-
10 best alternatives to Intercom (Fin AI) for AI-powered customer service [2025]
Intercom (Fin AI) has been a popular choice for customer engagement for years. Its live chat, product tours, and automation tools have helped thousands of companies build better support experiences. That said, every business has different needs. Maybe you’re looking for more predictable pricing, stronger AI capabilities, or a platform that fits better with your…
-
How to improve customer experience in banking using AI Agents?
It’s Friday night, 11 PM. A treasury manager at a mid-sized company just finished preparing payroll for 200 employees—$250,000 ready to transfer. Tomorrow is payday. The transaction fails. She tries the bank’s chatbot. It gives her a toll-free number that only works during business hours. She’s stuck until Monday. The employees won’t get paid on…
-
Customer experience automation: The complete guide to CXA in 2025
In today’s hyper-competitive business landscape, customer experience has evolved from a nice-to-have differentiator to a make-or-break factor for business success. Of companies that focus on CX, there’s an 80 percent increase in revenue. 41 percent of customer-obsessed companies achieved at least 10 percent revenue growth in their last fiscal year, compared to just 10 percent…
-
How to measure customer experience: The complete guide for AI-powered support and growth
Customer experience isn’t just a buzzword—it’s what separates businesses that grow from those that struggle. Research shows that 75% of consumers will spend more with companies that treat them well. But here’s the problem: most organizations have no idea how to measure customer experience properly. It gets messier when you realize that large companies often…
-
Key features of Agentic AI: What makes AI Agents effective for customer experience
Agentic AI is changing how businesses handle customer interactions. Instead of basic chatbots that follow scripts, AI Agents can think independently, make decisions, and solve problems from start to finish. If you’re researching AI solutions for customer support or lead generation, understanding what makes agentic AI different will help you choose the right platform. This…
-
What is a RAG AI Agent? The complete guide to knowledge-powered customer experience
Imagine calling customer support and getting connected to an agent who has instant access to every product manual, policy document, and support article your company has ever published, and can understand exactly what you need in seconds. That’s not a fantasy about hiring thousands of expert agents. It’s the reality of RAG AI Agents. If…
-
The new era of automated customer experience: Why enterprise B2C leaders are rethinking everything
When your customer base numbers in the hundreds of thousands or millions, customer experience stops being a department and becomes an existential challenge. Banks field thousands of balance inquiries daily. Insurance companies navigate complex claims processes across multiple touchpoints. Government agencies serve diverse populations with varying needs and literacy levels. The common thread? They’re all…
-
Customer support Knowledge Base: Best practices for 2025
Your customers don’t want to wait on hold. They don’t want to explain their problem three times to different people. Most of the time, they just want a quick answer so they can get back to what they were doing. That’s where a customer support knowledge base comes in. Your customer support AI Agent is…
-
Customer experience technology in 2025: What actually works and what doesn’t?
Something strange is happening in the customer experience world. Companies are spending more on technology than ever before, but customers aren’t happier. In fact, many feel like businesses have lost touch with what matters. The problem isn’t a lack of tools. Most organizations are already using a dozen or more platforms to manage customer interactions.…
-
Conversational AI for customer service: Scaling with empathy
Remember the last time you tried to get help from a chatbot and ended up more frustrated than when you started? Yeah, we’ve all been there. You type your question, the bot gives you three completely unrelated options, and suddenly you’re screaming “TALK TO A HUMAN” at your screen like a lunatic. But here’s the…
-
AI Agent vs chatbots: Is it evolution or just minor improvements?
Here’s something that happened to one of our team members last week: trying to reschedule a flight through an airline’s chatbot. Simple request, right? Wrong. After twenty minutes of clicking through menus that led nowhere, they gave up and called the support line. The human agent fixed everything in two minutes. This isn’t just our…
![[Webinar] The evolution of customer experience AI: From rigid chatbots to intelligent AI](https://www.hellotars.com/blog/wp-content/uploads/2025/11/Property-1Variant4-1.png)
![10 best alternatives to Intercom (Fin AI) for AI-powered customer service [2025]](https://www.hellotars.com/blog/wp-content/uploads/2025/10/Property-1Variant8-1.png)
