Tag: UX
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[Tars Feature Update] Changing the Background Image of Tars Bots
When we launched the TARS design section earlier this year, we had a clear goal in mind: your bots should not look out of place on your website. We feel that a chatbot should be an integral part of your website. As such, we added colour options for you to change the message bubble, chat…
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Chatbot Building Best Practices — Why Message Length Matters
When people ask me why they should use a bot instead of a form or website, my immediate response is that bots are more engaging than conventional means of communication. At the crux of this argument is an innocuous characteristic of chat that most people take for granted: message length. Why is message length important?…
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Chatbot Building Best Practices #3 — Rich Media Content
How using images, GIFs, memes, videos and sound clips in your bots can make it more engaging. If you have used any of the bots that we have built in-house at TARS, you will know that we love using rich media content to enhance our messaging flows. While this certainly enhances the aesthetic appeal of…
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[Tars Feature Update] — Design Section
An itty bitty, tiny little game changer of a feature that will make your bots look cooler. You know how our chatbots generally look like this: Well… What if they didn’t look like that? What if they looked like this instead? We are rolling this new feature which will make your bots look even more…
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Chatbot Building Best Practices #2 — Why Message Length Matters
TL;DR : Message length is a significant contributor to the high user engagement of bots. When a user lands on a bot, the bot prompts the user to take action within a few seconds. On a website, users need to get their bearings, read all the text and figure out what is happening. A reason for…
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How we went about creating Input UI Elements for our Chatbot Platform
Chatbots, as they exist today, do not have much capability to understand natural human language. And this is one of the main reasons why most of the messaging apps(Messenger, Kik etc) are resorting to a mix of graphical and text UI in their bot platforms — think of buttons, carousels, image cards and not just text responses.…
