Author: Arnav Patel
-
How The Missouri Secretary of State Automated 200,000 Customer Service Conversations Using An AI Agent
For years, Missouri’s Secretary of State faced a problem that is common in the world of government. They were receiving thousands of customer service questions that they couldn’t answer efficiently. This led to clogged employee inboxes, long helpline hold times, and worst of all, low citizen satisfaction. Using Tars chatbots, they were able to turn…
-
How International Medical Center automated 1 million customer service conversations through Tars Website and WhatsApp Chatbots
The International Medical Center is a state-of-the-art multi-specialty hospital-based in Jeddah, Saudi Arabia. They partnered with Tars to create an extensive WhatsApp and Web-based chatbot that helps patients complete basic tasks like access information from their patient file (e.g. prescriptions, reports), and manage appointments. This chatbot has helped the organization provide a better patient experience…
-
How Prehab Increased Inquiries For Their Online Courses By 30% Using Chatbots
Founded in 2016, Prehab is an online health education platform that provides quality physiotherapy knowledge to average people. The platform is the brainchild of founders Michael Lau, Arash Maghsoodi and Craig Lindell (all qualified doctors of physiotherapy) who were tired of seeing social media littered with troubling misinformation around their profession. While the company provides…
-
How BMA group dropped its candidate acquisition cost by 40%?
BMA Group is a HR consulting firm that helps businesses attract, engage, and retain employees. With offices in Puerto Rico, Florida, Dominican Republic, Trinidad & Tobago, Costa Rica, Panamá, Perú, and Madrid, they serve a wide range of clients (including Fortune 100 companies) across the Americas, Caribbean, and Spain. Their services cover the entire corporate…
-
Public Sector Automation Guide: How Conversational Apps Are Redefining Citizen Experience
One of the primary responsibilities of government agencies is to deliver good customer service to their citizens. Whether a citizen is paying their utility bills, filing their taxes, or claiming benefits, they expect the process to be fast and painless. To achieve this, many government agencies create mobile apps that ostensibly provide all of the…
-
How Hospitals Can Build An Automated Hospital Virtual Assistant
We’ve learned over the past year that remote access to medical services has become necessary for patients. There are several new technologies making this easier and in this post we will explore one of them: the automated hospital virtual assistant. Automated hospital virtual assistants help hospitals stay on top of the thousands of customer service…
-
How Big Bazaar Was Able To 10X Their Coupon Distribution Rate Using Chatbots
With an expansive network of over 295 hypermarkets, discount department stores and grocery stores across the country, Big Bazaar is one of India’s largest retail chains. Competing in a hyper-competitive market with the likes of Amazon, Walmart-backed Flipkart and other more traditional retailers, Big Bazaar has been able to separate itself from the competition through…
-
How Bloom IVF Increased Monthly Bookings By 25% Using Chatbots
Bloom IVF Group is India’s largest group of In-vitro Fertilization centers. Their expansive network of clinics consists of 9 full-fledged IVF centers, 4 fertility centers, and 5 affiliate centers. Since their founding in 1991, they have emerged as the premier global provider of fertility, IVF, and assisted conception treatments, and have delivered their service to over…
-
How LA Recording School Fixed Its Conversion Rate Problem Using Chatbots
Located in the heart of Hollywood, LA Recording School is one of the world’s premier audio production schools. They offer associates and bachelors degrees in audio production and music production. Students that graduate from these programs go on to work in radio, podcasts, television, film, music, and pretty much any other industry that relies on…
-
How Stunning Properties Reduced Site Visit No-shows Using A Chatbot
Founded in 1974, Stunning Properties is a leading Indian residential real estate developer. In total, the company manages 25 properties (primarily in Bangalore and Chennai) that account for a staggering 12.86 million square feet of saleable area. Traditionally, the company has focused on the mid-market and affordable housing niches but in recent years they have…
-
How HomeWarrantyReviews.com Increased Their Conversion Rate By 20% Using an AI Agent
Founded in 2006, HomeWarrantyReviews.com is the leading aggregator of consumer-sourced, home warranty reviews in the US. Their platform currently hosts over 50,000 authenticated reviews across 80 companies, along with pricing details, comparisons, articles and a lot more information to make the lives of homeowners easier. As if that weren’t enough, they also give home buyers…
-
How Adobe Boosted Registrations For Their Education Conference Using A Chatbot
Every year Adobe collaborates with ELETS Technomedia to organize the Adobe Education Leaders Summit and Awards (AELSA). The conference brings together leaders from the worlds of education, design and government to discuss how technology can be used to transform the way children learn. Past the basic incorporation of new technology into the teaching process, the…
