Tag: Finance Marketing
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How American Express used AI Agents to supercharge customer marketing campaigns?
Founded in 1850, American Express (Amex) is a multi-national behemoth, specializing in payment card services. Although few remember this today, the emphasis on ‘express‘ comes from its origin as an express mail venture in Buffalo, New York. Though far from being the Fortune 500 company it would eventually become, even in 1850, Amex was a…
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How SBI and Union Bank Automated Their Rewards Campaigns Using WhatsApp Chatbots
Imagine having your customers dashing from one desk to another for hours on end, only to find more customers bee hiving one poor agent with their queries at the final desk. Banks usually don’t realize how damaging such an image could be to their name and reputation. Moreover, it could also be a contributing factor…