In today’s fast-paced business environment, companies are constantly looking for ways to streamline their operations and increase efficiency. One area that is ripe for automation is human resources (HR) processes. By automating HR processes, companies can save time and money, while also improving the employee experience.

In this blog post, we’ll explore how AI chatbots can be used for the automation of HR processes and the benefits they can bring to your business.

If you want to start using a chatbot for HR processes right away and would prefer a consultation from our expert team, you can simply book a free demo here 👉

Benefits of Using AI Chatbots for the Automation of HR Processes

Increased Efficiency and Productivity

By automating repetitive and time-consuming tasks such as data entry and processing, AI chatbots can free up HR professionals to focus on more strategic activities. This can lead to increased productivity and efficiency, allowing HR teams to get more done in less time.

Cost Savings

Automating HR processes with AI chatbots can also lead to cost savings for businesses. By reducing the need for manual labor and increasing accuracy, businesses can save money on staffing and training costs. Additionally, by streamlining processes, businesses can reduce the risk of errors, which can also lead to cost savings.

Improved Employee Experience

AI chatbots can improve the employee experience by providing quick and accurate responses to employee inquiries. This can reduce frustration and improve employee satisfaction. Additionally, chatbots can provide personalized responses based on employee data, which can help to build stronger relationships between employees and HR professionals.

Greater Accuracy and Reduced Errors

By automating HR processes with AI chatbots, businesses can reduce the risk of errors that can occur with manual data entry and processing. This can lead to greater accuracy and more reliable data for HR professionals to use in their work.

Ability to Handle High-Volume Tasks

AI chatbots are particularly useful for handling high-volume tasks such as recruiting and onboarding. By automating these tasks, HR professionals can focus on other strategic activities while chatbots handle the administrative work.

How AI Chatbots are Used in HR Processes

AI chatbots can be used in a various ways for automation of HR processes, including:

Recruitment and Onboarding

automation of hr processes

AI chatbots can be used to automate the recruitment and onboarding process. Chatbots can screen resumes, schedule interviews, and provide new hires with the information they need to get started.

Performance Management

automation of hr processes

AI chatbots can be used to automate performance management tasks such as goal setting, performance reviews, and feedback. Chatbots can provide employees with real-time feedback and personalized development plans.

Employee Engagement and Retention

automation of hr processes

AI chatbots can be used to improve employee engagement and retention by providing personalized communication and support to employees. Chatbots can provide employees with resources and support, such as training opportunities and career development advice.

Benefits Administration

automation of hr processes

AI chatbots can be used to automate benefits administration tasks such as enrollment, eligibility verification, and claims processing. Chatbots can also answer employee questions about benefits and provide personalized recommendations.

Payroll Processing

automation of hr processes

AI chatbots can be used to automate payroll processing tasks such as time and attendance tracking, calculation of overtime, and tax withholding. Chatbots can also provide employees with information about their pay and benefits.

Examples of Companies Using AI Chatbots for HR Processes


Unilever, a global consumer goods company, implemented an AI chatbot named “Unabot” to assist with HR tasks such as answering employee questions and providing HR-related information. The chatbot has helped to increase efficiency and improve the employee experience.

Hilton Worldwide

Hilton Worldwide, a multinational hospitality company, uses chatbots for the initial assessments of the thousands of candidates that apply for their call center jobs. Once the applicants move on to the second step, a hiring algorithm, powered by AI, is used to judge and assess them.


IBM implemented an AI chatbot named “Watson Recruitment” to assist with recruitment and onboarding. The chatbot has helped to streamline the recruitment process by answering candidate questions and providing information about the company and open positions.

How to Implement AI Chatbots for Automation of HR Processes

If you’re interested in implementing AI chatbots for HR processes in your business, here are some steps to follow:

Identify Processes to Automate

Start by identifying which HR processes could benefit from automation. Look for processes that are repetitive, time-consuming, and prone to errors.

Choose a Chatbot Platform

Choose a chatbot platform that meets your business needs. There are many platforms available, so be sure to do your research and choose one that is user-friendly and customizable.

If you need any help choosing the right platform, you can check out our article on the top 5 chatbot platforms for 2023 👉

Develop a Chatbot Script

Work with your HR team to develop a chatbot script that answers common employee questions and provides information about HR processes. Be sure to include personalized responses based on employee data.

Train the Chatbot

Train the chatbot to understand employee inquiries and provide accurate responses. Test the chatbot thoroughly before deploying it to ensure that it is working properly.

Monitor and Evaluate

Monitor the chatbot’s performance and evaluate its effectiveness regularly. Make adjustments as needed to improve the chatbot’s performance and ensure that it is meeting your business needs.

How to Start Using AI Chatbots to Automate HR Processes

automation of hr processes

Want to start using an AI Chatbot to automate HR processes at your company? Simply book a free demo and our expert team will walk you through the entire process and help you get started.

Here is what we offer:

✅Our team will prioritize your specific needs and help you build a chatbot tailor-made for your specific business requirements.

✅Our expert team will take care of the entire process from – planning and creating to finally testing and deployment.

✅We will stay in touch to make sure the chatbot is working as intended and meeting your business requirements.

✅Our dedicated team will take care of any changes or customizations that you may require in the future.

✅Our chatbots are omnichannel and can be integrated with multiple communication channels such as – websites, mobile apps and also texts/sms.

Book a free demo to learn more about how we can help.

We at TARS have deployed our chatbots for multiple global giants including  VodafoneAmerican ExpressNestleAdobe, and many more.