Tag: live chat
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Resolve Complex Customer Queries With Tars Live Chat
When businesses make sweeping declarations like “customer is king“, we rarely sit-back to think what that statement means. Its one of those lines we hear almost everyday, and yet we barely think about it — often dismissing it as a hyperbolic statement. Yet, the phrase “customer is king” actually does say something about the people…
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How DNS Accountants Delivers 24×7 Customer Service Using A Chatbot
Key Takeaways DNS Accountants is an award-winning financial consulting practice with a national presence across the United Kingdom. They used live chat on their website to answer questions that prospects had and convert leads. They were losing business outside of work hours when their live chat system was not operational. They used Tars Chatbots to…
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Create an End-to-End Customer Service Experience With The TARS-Zendesk Chat Integration
Believe it or not but we don’t think that chatbots can outperform human agents. Rather, we think that chatbots can supplement human agents. The basic principle behind this thinking is that chatbots can handle the mundane, repetitive queries and processes (e.g. FAQs and lead capture), while human agents can do what they do best and…
