Tag: Customer Service
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How Tata Motors Finance generated 69,000+ leads with strategic CX automation?
Executive Summary As the entire auto finance value chain dramatically shifts toward the digital, lenders worldwide must digitally transform to be where their customers are. Tata Motors Finance (TMF) — one of India’s biggest institutions in the auto finance industry — was acutely aware of this challenge. In a tech-first move to fundamentally transform…
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Resolve Complex Customer Queries With Tars Live Chat
When businesses make sweeping declarations like “customer is king“, we rarely sit-back to think what that statement means. Its one of those lines we hear almost everyday, and yet we barely think about it — often dismissing it as a hyperbolic statement. Yet, the phrase “customer is king” actually does say something about the people…
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How The Missouri Secretary of State Automated 200,000 Customer Service Conversations Using An AI Agent
For years, Missouri’s Secretary of State faced a problem that is common in the world of government. They were receiving thousands of customer service questions that they couldn’t answer efficiently. This led to clogged employee inboxes, long helpline hold times, and worst of all, low citizen satisfaction. Using Tars chatbots, they were able to turn…
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Why Your Business Needs To Be On WhatsApp
We’ve been in the conversational tech game since 2016, and as far back as we can remember, everyone in the industry (including us) has been counting down the days till WhatsApp releases a business platform. Well, it’s finally here and we are excited! WhatsApp’s foray into the chatbot game has the potential to be the…
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How To Automate Customer Service Using A WhatsApp Chatbot
Imagine having a call center with not hundreds, not thousands, but millions of customer support reps who never go to sleep and can literally come into work every single day of the year, regardless of whether it’s a holiday or whether there’s a global health crisis in effect. That would be pretty awesome right? Well,…
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9 Patient Experience Strategies That Every Health Services Provider Needs To Implement
Delivering a good patient experience is hard. The amount of processing that goes into every single case makes for a complex patient experience that even the most experienced healthcare industry veterans find confusing. Here are 9 patient experience tactics that you can set up today to provide positive patient experience to your patients: 1. Set…
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5 Quiz Chatbots That Will Change The Way You Look At Customer Engagement
A lot of businesses are able to generate more leads and drive more business while having fun😎 through the power of quiz chatbots🤩 Here are five of our favorite examples 👇 Market Research Bot☕ I love coffee 😍 It’s the fuel that keeps TARS running⚡ and it’s the only thing that keeps me from being a…
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[Case Study] Beating the System with BEN and CAMI : How Chatbots can Transform Government Interaction
Why do chatbots matter in government? Imagine if citizens could interact with government in a personable way, in a way that users can relate to, in a way that cuts through the red tape on the backend so the user doesn’t have to on their end. Imagine a system that can be developed and maintained…
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[Case Study] This Company Automates 70% of Customer Support Requests with a Chatbot
“70% of our customer support requests are handled by the bot. ” The biggest advantage of using a bot over other mediums (like forms or websites) is engagement. Conversational interfaces are more interactive and more human than a static webpage or form and as such customers find them more engaging. Generally, people see this and the…
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A tale of two Customer Support stories: Why ChatBot should be a standard
Last year, I was giving my laptop to my mother. It was a Dell XPS 13 that was a few months old and it had quite a bit of my data on it. So I thought “Why not reset the device so that she could load her own stuff on it?” Alas, if it were…
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Buying Insurance is boring…but Chatbots can make it suck less
If you wanted to buy health insurance, how do you do it? I’d probably Google search “health insurance”, click on the first link (maybe skip the ads out of an irrational disdain) and reach a website that looks something like this: Once here, I find that I am woefully unprepared to carry on. What is…
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[Case Study] No need to download an App. You can “Chat to Book” on MyGlamm
MyGlamm is an on-demand beauty services company based out of Mumbai. Through a simple 4 step process you can book professional beauticians who will provide you with salon level beauty services in the comfort of your home. They are the Uber of beauty services. The Old Model Before partnering with TARS, MyGlamm had three ways of…
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