Author: Arnav Patel
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How The University of California, Irvine automated 66% of their customer service conversations with a chatbot?
Founded in 1965, The University of California Irvine’s Paul Merage School of Business (PMSB for short) is a world-renowned B-school based in Orange County, California. PMSB differentiates itself from its competitors based on its ability to prepare students for “leadership in a digitally-driven world.” In practice, this means educating students with the competencies needed to…
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How Harvard Business Solutions Solved Its Low Mobile Conversion Rate Using AI Agents
Key Takeaways Harvard Business Services (HBS) is a leading business formations specialist that has helped form over 200,000 Delaware corporations in four decades Their mobile conversion rate was considerably lower than their desktop conversion rate because users had trouble navigating the information on their website Using a Tars chatbot they were able to present the…
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How Hearing Solutions Increased ROI On Their Marketing Campaigns By 50% Using AI Agents
Key Takeaways Hearing Solutions operates India’s largest network of professional hearing clinics. They run digital marketing campaigns on Google, Facebook, SMS and retargeting. They used Tars Chatbots to increase their conversion rate on these campaigns by 50%. Hearing Solutions is a leading audiology organization in India. They operate the country’s largest network of professional hearing…
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How DNS Accountants Delivers 24×7 Customer Service Using A Chatbot
Key Takeaways DNS Accountants is an award-winning financial consulting practice with a national presence across the United Kingdom. They used live chat on their website to answer questions that prospects had and convert leads. They were losing business outside of work hours when their live chat system was not operational. They used Tars Chatbots to…
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Create an End-to-End Customer Service Experience With The TARS-Zendesk Chat Integration
Believe it or not but we don’t think that chatbots can outperform human agents. Rather, we think that chatbots can supplement human agents. The basic principle behind this thinking is that chatbots can handle the mundane, repetitive queries and processes (e.g. FAQs and lead capture), while human agents can do what they do best and…
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How BeeHuman Used Chatbots To Help Families Affected By The COVID-19 Crisis
Key Takeaways BeeHuman is a French non-profit that helps underprivileged families get access to food, shelter, and employment. In the wake of the COVID-19 crisis, they have seen an increase in demand for their services They used Tars chatbots as an educational and lead capture tool to increase their donor and volunteer recruitment BeeHuman is…
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How Search Media Agency Doubled Their Ad Conversion Rate Using A Chatbot
Key Takeaways Search Media Agency is a Singapore-based digital marketing agency that helps medium and small credit providers generate high quality leads through PPC campaigns and SEO. They were using forms to capture leads on their clients’ landing pages and the conversion rate was low Their clients could not afford to increase AdSpend to offset…
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How JagoInvestor Grew Their Financial Management Business Using A Chatbot
Key Takeaways JagoInvestor is an Indian personal financial management company that has provided financial education to over 15,000 people since 2008 To generate leads for their training programs and financial management services they were using regular landing pages with webforms The forms were, as expected, unengaging and were causing potential customers to drop from the…
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How Chatbots Are Revolutionizing The Way Businesses Find Consumer Insights
When we started creating content at TARS, four years ago, we used to publish posts on pretty much any topic that came to our mind. Our reasoning was that if we found something interesting, our customers surely would too. We were wrong. While our content did well with other tech geeks like us, it didn’t…
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How To Build A Profitable B2B SaaS Business Without Giving Away All Your Equity
What does it take to run a successful SaaS startup? Lots of funding? A high valuation? That’s what most people think, but it doesn’t necessarily have to be the case. Since 2017, TARS has been part of the Upekkha Catalyst Accelerator, a startup accelerator at the forefront of the ValueSaaS movement, which aims to build…
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Why Errors Are A Chatbot’s Superpower
The most common complaint we hear when we ask people about their experience with chatbots is “they suck because they always make mistakes.” This is undoubtedly true. We’ve all interacted with at least one chatbot that has said “sorry I can’t answer that question yet.” But what if I told you that these sorts of…
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How Chatbot Automation Helps Law Firms Get More Clients
I’ve been in the chatbot game for almost 5 years now, and in that time, I’ve found that there is a single factor that differentiates the good chatbots from the not so good ones: The intention of the chatbot’s creator. Now, I realize that this might sound like some holier than thou spiel about having…
