Tag: Customer Support
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How Workforce Solutions of Central Texas used an AI Agent to automate 100% of their L1 Citizen Support
For centuries, the State of Texas has carefully preserved the old American frontier spirit — with cowboys, ranching, country music and barbeque. As anyone who has ever been to Texas will tell you — old Americana reigns supreme in the ‘Lone Star State’. At the same time, Texans have never ignored the demands & pressures…
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Resolve Complex Customer Queries With Tars Live Chat
When businesses make sweeping declarations like “customer is king“, we rarely sit-back to think what that statement means. Its one of those lines we hear almost everyday, and yet we barely think about it — often dismissing it as a hyperbolic statement. Yet, the phrase “customer is king” actually does say something about the people…
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Why CSMs Are Vital For Chatbot Marketing
In the world of chatbots, the winning sales pitch is often one that emphasizes a combination of the following 👇🏼 💵 Future Return on Investment (RoI) via Lead Generation 👀 An Upgraded Customer Experience (CX) Team Tars has known this a long, long time. As a #ValueSaaS business, we’ve always been vocal about convincing prospective…
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How International Medical Center automated 1 million customer service conversations through WhatsApp Chatbots
The International Medical Center (IMC) is a state-of-the-art multi-specialty hospital-based in Jeddah, Saudi Arabia. They partnered with Tars to leverage the Tars WhatsApp Engagement Suite so as to helps patients complete basic tasks like access information from their patient file (e.g. prescriptions, reports), and manage appointments. This chatbot has helped IMC provide a better patient experience by delivering information and services instantly, and reduce…
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How Culligan Water Used Multilingual Chatbots To Capture Leads & Automate Customer Support
Culligan is a global water treatment company headquartered at Rosemont, Illinois in the United States. Founded way back in 1921, they have over a hundred years become synonymous with water quality. Innovations in water-tech that we take for granted today — like the portable exchange (PE) water softeners and the reverse osmosis (RO) water treatment…
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How Vivant Resolved Women’s Health Queries With 82% Accuracy Using Chatbots
Vivant is one of Asia’s leading health tech ventures, with a cloud-based, data-driven healthcare platform. They leverage both machine learning and a multi-channel approach to navigate the problems of a fragmented & inefficient healthcare ecosystem. One of their key product offerings is Nyra — a personalized women’s health app that makes it easy for women…
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G2 Recognizes Tars as a Leader for Chatbot Platform and Conversational Marketing Categories
When we started the chatbot game in 2016, most people had no idea what a chatbot was. Every time we’d get onto a sales call, we’d spend at least the first 30 mins explaining what a chatbot was, let alone why anyone should get one. As if that weren’t enough, in most cases, the customer…
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How Indiana INBiz saved $500,000 with a Chatbot
When you think of cutting-edge marketing campaigns, local government is certainly not the first industry that comes to mind. But that might be about to change. There are a handful of creators around the world working to improve the way governments convey their message to citizens, and we were lucky enough to speak with one…
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A tale of two Customer Support stories: Why ChatBot should be a standard
Last year, I was giving my laptop to my mother. It was a Dell XPS 13 that was a few months old and it had quite a bit of my data on it. So I thought “Why not reset the device so that she could load her own stuff on it?” Alas, if it were…
